FREQUENTLY ASKED QUESTIONS
Order
Can I update or cancel my order?
Unfortunately, we cannot guarantee cancellations or updates due to the nature of our business.
However, you can request a cancellation or update within 1 hour of your purchase during regular business hours (Monday-Friday, 10am-5pm EST.
Updates include the following:
- Address Change
- Quantity Update
To cancel or update an existing order, simply email us at conamorash@gmail.com. Keep in mind that our printing partner processes orders quickly to ensure timely delivery, which means there is only a very short window to cancel or change an order.
How can I check the status of my order?
After placing your order, you will receive an email containing a tracking number within 1-2 business days. This email will inform you that your order is on its way. If you do not receive this email, please check your “promotions” or “spam” folder, as it may sometimes end up there.
Returns + exchange policy
All sales are final. If a product is faulty upon delivery please reach out to us by sending an email to conamorash@gmail.com.
Payment Methods
At the checkout, you will find a list of all available payment methods.
You can choose to pay using PayPal, credit or debit cards, including Amex, Visa, Mastercard, Discover and others.
Please note that, at this time, we do not accept payment in cryptocurrency.
Shipping
Where do you ship?
We offer worldwide shipping.
Shipping costs are calculated at checkout based on your location.
How long does shipping take?
Most domestic orders are delivered within 2-9 business days, although shipping time may vary based on your location.
International orders may take 1-2 weeks to arrive.
Products
Do you offer larger prints?
Larger prints are available upon request. Email us at shop@ashleytavarez.com to inquire.
Questions?
Feel free to reach out to us by sending us an email to shop@ashleytavarez.com